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FAQs

Account data and support

Yes. Use the account deletion controls available in your account or contact Support if you cannot access them. Some records can still be retained where Vibebo has a lawful reason to keep them, such as security, fraud prevention, accounting or legal obligations.

Use the account data tools available to you or contact Vibebo Support for help with an access request. The response may be subject to identity verification and any lawful limits that apply.

Yes. Essential cookies can be used to maintain sessions and secure the service. Optional analytics or similar technologies are handled according to the privacy choices and consent controls available on Vibebo.

Check your internet connection, refresh the page and try a supported browser or device. If the problem continues, note what you were trying to do, what happened and any error message you saw before contacting Support.

Contact Vibebo Support and describe what happened, what you expected to happen and the steps that caused the issue. Screenshots can help when they do not expose sensitive information.

Use the official Support or contact route published by Vibebo. Include the minimum information needed to explain the issue, such as the relevant username, order number or gift reference where appropriate.

Use the official Legal, Privacy, Community Guidelines and Customer Care pages published by Vibebo. Those pages contain the formal terms that apply to account use, privacy, safety, gifting, delivery, returns and purchases.