A completed payment may take a short time to appear in the app. First confirm that the purchase was made through the same Apple, Google or Vibebo account you are currently using.
Try these checks
Close Vibebo and open it again
Confirm that you are signed into the correct Vibebo account
Open the Vibebo Pro page and select Restore purchases where available
Check that the purchase appears in your Apple App Store or Google Play purchase history
Install the latest Vibebo version
Restart your device
If access still does not appear, contact support with your Vibebo username, the purchase date, the store or payment route and the order number. Remove full card details and unrelated personal information from the receipt.
Do not purchase the same plan again while the first charge is being investigated unless support or the store confirms that the first payment failed.
